Product Requirements

() Privy Email

With the Privy image editor, you can crop, resize, and add effects to an image to better fit your email content. The image editor is available for images from the stock image library and those uploaded from your computer. Check out this guide for more information on using creative assets in your content.

Access the image editor

To access the image editor:

In the email editor, select an image.
In the sidebar, locate the Image section and click the Apply Effects button.

Apply filter or effects to an image

To apply a filter or effect (e.g., stickers, frames, text) to your image, select the appropriate option and configure its settings. Click the Apply button once you're finished with each option, and click the Save button in the editor's toolbar to lock in your changes.

Resize, crop, or transform an image

To resize your image:

Click Resize.
Enter the width and height for your image in pixels or enable the percentage checkbox to use percentages instead. Maintaining the aspect ratios is recommended to ensure the image's original width to height relationship is maintained.
Click the Apply button. If this is the only change you want to make, click the Save button in the editor's toolbar to lock in your changes.

To crop your image:

Click Crop.
Enter the width and height for your image in pixels or select a predefined aspect ratio.
Click the Apply button. If this is the only change you want to make, click the Save button in the editor's toolbar to lock in your changes.

Troubleshoot common issues

Image quality and sizing

Privy's email templates are 600px wide by default and support specific image file types to ensure a consistent and high-quality experience for your recipients. Learn more about the recommended asset file types and sizes here: Guidelines for creative assets.

Unwanted image stacking on mobile

Privy's email templates stack the contents of columns, such as an image and its accompanying text, to make reviewing the content easier to read on mobile devices. If you'd like to disable this default behavior and prevent elements from stacking when displayed on mobile devices:

In the email editor, select the row that contains the image.
On the left side, select the Mobile tab.
Scroll down and activate the Do not stack on mobile option.
On the top right corner, click the Save button.